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Advisors Network

Unlock their know-how to boost your own talent-based journey

HOW THE NETWORK WORKS FOR YOU

The Advisors Network provides you unprecedented access to experts in their industry who can help you transform your organization. Request an expert to help you with your business growth, speak at a conference, deliver coaching sessions and much more.

Introducing Our Advisors

Larry Sternberg

Larry Sternberg

When organizations seek to create breakthroughs, they turn to Larry — one of the most innovative thinkers in human resources today. His teaching ability and sense of humor have earned him a reputation as one of the most talented and effective speakers in the country.

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When organizations seek to create breakthroughs, they turn to Larry — one of the most innovative thinkers in human resources today. His teaching ability and sense of humor have earned him a reputation as one of the most talented and effective speakers in the country.

With Talent Plus since 1999, Larry has been instrumental in helping clients build Talent-Based Organizations®. He has designed and conducted training programs on a variety of topics for literally thousands of executives and managers. He also has served as a facilitator for numerous organizations to articulate their mission, vision and values.

An expert on appreciative inquiry, he pioneered self-directed work teams, achieving remarkable improvements in financial results, guest satisfaction and employee satisfaction. Larry’s approach was described in the book Turned On: Eight Vital Insights to Energize Your People, Customers, and Profits by Roger Dow and Susan Cook. Larry’s strategies have twice been studied by Harvard.

Kimberly Rath

Co-Founder and Co-Chair

Kimberly Rath

Co-Founder and Co-Chair

Kimberly, our Co-Founder and Chairman, works each day with entrepreneurial leadership as well as the leaders of long-established organizations to help them create a leadership legacy and a brighter future. She feels a strong kinship with new business owners and is continually fueled by their enthusiasm to bring new or improved solutions to the marketplace.

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She has tremendous visibility amongst our 400+ clients, including world-class organizations such as Estée Lauder, L’Oréal, Ferragamo, as well as large healthcare organizations, and luxury hospitality providers.

An innovator and visionary in the HR space, Kimberly has been at the forefront of thinking about talent her entire career. It is her philosophy of customer service, relationship and caring that has been the springboard for Talent Plus’ unparalleled growth.

She is committed to her Lincoln, Nebraska community, where she serves on the Lincoln Community Foundation Board as well as the boards of directors of Tabitha and Nelnet.

Professional Experience

Co-Founder and Chairman, Talent Plus

Management Consultant, Gallup

Education

MBA, Presidents and Key Executives, Pepperdine Graziadio School of Business and Management

B.S., Education and Early Childhood Development, University of Nebraska-Lincoln

Doug Rath

Co-Founder and Co-Chair

Doug Rath

Co-Founder and Co-Chair

During his esteemed career, Doug has earned a reputation throughout the United States, Europe and Asia as an exceptional business consultant, seminar leader and teacher. He is a value-added advisor/confidant for many chairman and senior leaders advising them on how to navigate through how to maximize the talent of their respective leadership teams. In addition to Doug’s role as one of the founders and Chairman, he has led and inspired the Talent Plus team of analysts, consultants, researchers, recruiters and seminar leaders.

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More than 50 years ago, as an undergraduate student working with Dr. William E. Hall, Doug began the development of the structured interview technology as the co-leader of the Potentiality Development Project. After graduate school in 1971, he joined Dr. Hall at SRI, which later became SRI Gallup. They worked to pioneer what has become one of the most advanced and validated selection, recruitment and coaching systems available today.

Based on various psychological “life themes” that determine the success an individual is likely to have in specific endeavors, the process and methodology are at the heart of the solutions Talent Plus provides to its partners

Throughout his career, Doug has served on several corporate and community boards of directors, starting with the SRI/Gallup Board of Directors in the 1970s and 80s and over 20 years on the National board of Cancer Treatment Centers of America.

Doug, along with some other community leaders, helped charter a national bank and served on their board of directors.

He was selected by Dr. Robin Anderson to serve on the University of Nebraska Entrepreneurship Board in its formative stages.

Doug has interviewed notable and significant leaders globally, including governors, cabinet members, and some of the top executives globally.

Doug, like Dr. Hall, has dedicated his life’s work to the study of human potentiality and the Science of Talent

PROFESSIONAL EXPERIENCE

Co-Chairman and Co-Founder, Talent Plus, 31 Years

Member, International Board of Directors, At-Sunrice (Singapore), 8 Years

Former Member, National Board of Directors (Talent Committee Chair), The Cancer Treatment Centers of America, 20 Years

Executive and Board Member, SRI and The Gallup Organization, 18 Years

Board of Directors of Chief Industries, 10 Years

Board Member of SRI-Friendship Villas, 6 Years

Board Member of Entrepreneurial Program at University of Nebraska-Lincoln

University of Nebraska Trustee, 2 years

 EDUCATION

M.A., Educational Psychology, University of Nebraska-Lincoln

B.S., Education, University of Nebraska-Lincoln

Steve Bonner

Board of Directors

Steve Bonner

Board of Directors

Steve was President and CEO of Cancer Treatment Centers of America from 1999 to 2013, and continues as a strategic advisor at CTCA. He is an adviser to healthcare PE firms, and an investor and board member for healthcare innovation companies.​

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A passionate advocate of patient-centric, quality-driven healthcare, he championed putting patients in control of their medical decisions by empowering them with comprehensive, unbiased information about their conditions. His commitment earned him a place on Modern Healthcare’s prestigious list of the “100 Most Influential People in Healthcare.”​

Steve is an Entrepreneur in Residence at The Harvard Business School, and is an investor, mentor, and advisor to many business and social entrepreneurs.​

Professional Experience​
Chairman, ViZn Energy Systems​

President and CEO, Cancer Treatment Centers of America ​

Executive Vice President, Keyport Life Insurance Company​

President, Construction Information Group, McGraw-Hill​

Vice President, Individual Insurance Services, Prudential Insurance​

President, National Liberty Corporation​

Education
J.D., William Mitchell College of Law​

B.A., Political Science, Amherst College

Horst Schulze

Advisor

Horst Schulze

Advisor

Growing up in Germany, Horst knew he wanted to be in the hospitality business. His first job was at 14 as a hotel busboy. Today, he is recognized around the world as a charismatic leader, an entrepreneur and a man of prophetic vision and market savvy who speaks to every aspect of customer-based success.

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As founding president of The Ritz-Carlton Hotel Company, Horst managed an operating budget of $1.2 billion and set a new international standard for personalized service. After his retirement from the organization, he went on to form The West Paces Hospitality Group.

He was named Corporate Hotelier of the World by Hotels magazine and was awarded the Ishikawa Medal for his personal contribution to the quality movement. In 1999, Johnson & Wales University recognized him with an honorary Doctor of Business Administration in hospitality management.

Horst is the author of “Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.”

Professional Experience

Chairman and CEO, WP Hospitality Group (formerly Capella Hotels and Resorts)

Vice Chairman; Founding Member, President and Chief Operating Officer, The Ritz-Carlton Hotel Company, LLC

General Manager; Regional Vice President; Corporate Vice President, Hyatt Hotels Corporation

Kevin Richeson

Advisor

Kevin Richeson

Advisor

A human resources executive with an impressive record of success, Kevin understands the delicate balance it takes to channel a team’s talents toward raising the level of quality while improving overall earnings capabilities.

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For more than 20 years, he provided human resources direction and leadership for The Ritz-Carlton Hotel Company. Notably, Kevin managed the global reorganization and integration of Ritz-Carlton with parent company, Marriott International.

At Carnival Cruise Lines, Kevin created the first human resources department for the organization, providing leadership for 32,000 employees working aboard 24 cruise ships.

He has served as chief people officer for a startup hospitality management and consulting company, and a startup global hotel brand management organization. Currently, he serves in that role for dental management company Espire.

As a consultant, Kevin offers his global HR perspective and successful teaching style to help organizations build culture, manage change initiatives, develop business ethics leadership and invest in their executives.

Professional Experience

Chief People Officer, Espire Dental Management, LLC

Chief People Officer, Imprint Hospitality, LLC

Founder/Consultant, Kevin RIcheson

Chief People Officer, SH Group Operations, LLC

Vice President, Shipboard Human Resources, Carnival Cruise Lines

The Ritz-Carlton Hotel Company
Vice President, Global Human Resources Operations, Chevy Chase, Maryland
Regional Vice President of Human Resources, Miami, Florida
Regional Director of Human Resources, Naples, Florida
Director of Human Resources, Resorts of Naples, Naples, Florida

Education

B.A., Psychology, University of Missouri

Theo Gilbert-Jamison

Advisor

Theo Gilbert-Jamison

Advisor

A highly sought-after keynote speaker and consultant to senior executives in high-profile organizations, Theo is a leading expert and strategist on service excellence.

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As chief executive officer of Performance Solutions by Design, a service and performance excellence consulting firm based in Atlanta, she is the creative force behind The Six Principles of Service Excellence. The concept, first published in book form in 2005, is widely accepted and practiced by organizations around the world.

Prior to launching her firm, Theo was vice president of training and organizational effectiveness for The Ritz-Carlton Hotel Company. During her 17 years there, she launched the world-renowned Ritz-Carlton Leadership Center, and oversaw global learning and development initiatives and activities for the organization

Today, Theo is dedicated to helping organizations work through The Six Principles to create a sound service philosophy and implementing effective interventions to close service gaps that impede customer loyalty and profitability.

Professional Experience

Chief Executive Officer, Performance Solutions by Design

VP, Training & Organizational Effectiveness, The Ritz-Carlton Hotel Company, LLC

Education

B.S., Business Administration, College of Charleston

Ed Mady

Advisor

Ed Mady

Advisor

Ed is widely recognized as a leader in the luxury hospitality industry and a sought-after expert in commerce, sports, training, philanthropy, human resources and hospitality. His record for achieving top customer engagement scores is driven by a simple service commitment: Remember me. Recognize me. Anticipate my needs, and give me what I want on time.

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A former vice president for The Ritz-Carlton Hotel Company, he played a pivotal role in that organization’s unprecedented capture of two Malcolm Baldrige National Quality Awards.

As general manager of The Beverly Hills Hotel, USA regional director of The Dorchester Collection and also overseeing Hotel Bel-Air, he is known for his ability to inspire employees, manage crisis, resolve conflict and keep teams in sync, all while delivering financial stability and enterprise growth.

Ed was named 2017 Hotelier of the World by Hotels Magazine and is also an accomplished leadership author and speaker.

Professional Experience

Leadership Coach and Crisis Manager

General Manager, The Beverly Hills Hotel; Regional Director, Western USA, Dorchester Collection
Vice President and Area General Manager, The Ritz-Carlton Hotel Company, LLC
Operational Leadership Positions, Helmsley Hotels; Four Seasons Hotels and Resorts; Fairmont Hotels and Resorts

Education

Hotel Restaurant Management, Saint Clair College (Windsor, Ontario, Canada)

Gerard Van Grinsven

Advisor

Gerard Van Grinsven

Advisor

One of the world’s most accomplished and recognized executives in customer service, Gérard delivers exceptional value by redefining world-class service standards. His pioneering work and exceptional results in luxury hotels and healthcare have forced competitors to emulate or be left behind.

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Gérard has served as part of the global leadership team of The Ritz-Carlton Hotel Company, where he opened 26 luxury hotels around the world. As a senior executive with the Henry Ford Health System in Detroit, he oversaw the hospital’s $350 million grand opening.

During Gérard’s tenure at Cancer Treatment Centers of America, the organization was the most profitable healthcare organization in the United States, consistently delivering superior outcomes in quality, patient satisfaction and stakeholder engagement.

He is a highly regarded speaker, communicator and writer on the topics of driving growth and profitability through superior service, the future of healthcare and creating a foundational patient experience in an era of value-based purchasing.

Professional Experience

Founder, President and Chief Executive Officer, GHG – The van Grinsven Hospitality Group

President and Chief Executive Officer, Cancer Treatment Centers of America

President and Chief Executive Officer, Henry Ford West Bloomfield Hospital

The Ritz-Carlton Hotel Company, LLC
Vice President, Area General Manager
Vice President, Food and Beverage
Executive Assistant Manager, Food and Beverage

Education

B.A., Hotel Management, The Hotel Management School Maastricht (Netherlands)

Bruce Gans MD

Advisor

Bruce Gans MD

Advisor

Bruce’s distinguished career in physical medicine and rehabilitation has earned him a reputation as one of the most widely respected physicians in his field. As chief medical officer at the Kessler Institute and National Medical Director for Rehabilitation at Select Medical, he brings experience as a leading clinician, educator, researcher, administrator and advocate.

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Considered a thought leader in his field, Bruce has presented hundreds of lectures throughout the world on various topics in physical medicine and rehabilitation.

As a researcher, he has held more than $10M in research and educational grants from the public and private sectors. He has also written or co-authored more than 40 articles in prestigious peer-reviewed publications and 28 abstracts. He is an editor of the standard medical textbook, “DeLisa’s Physical Medicine and Rehabilitation: Principles and Practice.”

Bruce also serves as a professor of Physical Medicine and Rehabilitation at Rutgers New Jersey Medical School.

PROFESSIONAL EXPERIENCE

President and Secretary, California Rehabilitation Medical Group

National Medical Director for Rehabilitation, Select Medical Corporation

Chief Medical Officer and Executive Vice President, Kessler Institute for Rehabilitation

Executive Vice President and Chief Medical Officer, Kessler Rehabilitation Corporation

Chairman, Departments of Physical Medicine and Rehabilitation, Long Island Jewish Medical Center and North Shore University Hospital at Manhasset

Senior Vice President for Continuing Care, North Shore-Long Island Jewish Health System

Chairman, Department of Physical Medicine and Rehabilitation, Wayne State University School of Medicine

President, Rehabilitation Institute of Michigan; Senior Vice President for Rehabilitation, Post Acute & Senior Services, Detroit Medical Center

Chairman, Chairman, Department of Rehabilitation Medicine, Tufts University School of Medicine

Past President, Foundation for Physical Medicine and Rehabilitation

Past Chair, Board of Directors, American Medical Rehabilitation Providers Association

Past President, American Academy of Physical Medicine and Rehabilitation

EDUCATION

M.S., Rehabilitation Sciences, University of Washington

M.D., School of Medicine, University of Pennsylvania

M.S., Biomedical Electronic Engineering, University of Pennsylvania

B.S., Electrical and Electronics Engineering, Union College

Hans van der Reijden

Advisor

Hans van der Reijden

Advisor

Hans is a hospitality expert and respected leader with more than 25 years of dedicated service as an international hotelier. A visionary leader in the world of luxury hospitality, he’s earned an impressive record of successfully launching, turning around and expanding organizations.

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His executive career with The Ritz-Carlton Hotel Company took him around the world, from Bucktown, Georgia, to Bali. He also served as a partner in Capella Hotel Group from its founding in 2003 until 2018. Today as founder and CEO of Ithaka Hospitality Partners, Hans leads the organization’s development initiatives and spearheads its academic partnership.

In 2007, he was named Hotelier of the Year by the Alabama Hospitality Association, Tourism Executive of the Year by the State of Alabama in 2014, and was awarded the Award of Excellence by the Alabama Travel Council in 2014.

Hans is chairman of the board for the Alabama Hospitality & Restaurant Association and the Alabama Travel Council.

Professional Experience

Founder & CEO, Ithaka Hospitality Partners

Partner, Capella Hotel Group

Managing Director Hotel Operations & Educational Initiatives; Hotel Manager, The Hotel at Auburn University & Dixon Conference Center

General Manager, Hotel 71

EAM Food & Beverage, The Ritz-Carlton Hotel Company, LLC

Beverage Manager, Holland America Line

Education

B.S., Hospitality Administration/Management, Hanze College Zwolle (Netherlands)

Kim Russel

Advisor

Kim Russel

Advisor

Kim found her passion for health care as a high school volunteer at her local community hospital. She established a career goal then: to become a health care CEO.

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She’s gone on to serve as an executive in the industry for 38 years —and as a CEO for the last 25. Kim has experience in nearly every type of delivery structure, including freestanding hospitals and integrated health systems.

At Bryan Health she oversaw an asset base of $1.2 billion, a $750 million operating budget and more than 5,000 employees.

Kim has extensive experience building relationships and crafting effective strategies with private practice physicians. She is also well versed in new business development and creative partnerships, including joint ventures.

Throughout her career, Kim has served on over 20 boards. Currently, she’s on the board of the Foundation for Educational Services and is chair of the Omaha branch of The Federal Reserve Bank of Kansas City.

Professional Experience

Founder and CEO, Russel Advisors

President and CEO, Bryan Health (Lincoln, Neb.)

President and CEO, Mary Greeley Medical Center (Ames, Iowa)

Chief Operating Officer, The University of Kansas Hospital (Kansas City, Kan.)

Various Executive Positions, culminating in Senior Vice President, Iowa Methodist Medical Center (now known as Unity Point, Des Moines, Iowa)

Education

M.H.A., Washington University Health Administration and Planning Program (St. Louis, Mo.)

B.S., Krannert School of Management, Purdue University

Christopher Redhage

Advisor

Christopher Redhage

Advisor

As an entrepreneur and a professional athlete, Chris has seen his share of the highs and lows that happen in each arena — and he’s passionate about leveraging business and sports as a vehicle for good. He lends his unique perspective to help others engage the world with their talents and create their own fulfilling, meaningful experiences.

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Chris is a co-founder of ProviderTrust, one of the fastest-growing healthcare technology startups in Tennessee. In recognition of its growth and focus on company culture, the organization has won numerous awards, including the 2019 Inc. 5000, Best Places to Work, Emerging Leader of the Year, and Tech Company of the Year.

He also is co-founder/co-owner of Nashville SC, a Major League Soccer franchise located in Nashville. Chris attended the University of Richmond on an NCAA Division 1 soccer scholarship. Post-graduation, he played professional soccer and was an assistant coach for Nebraska Women’s Soccer.

Professional Experience

Co-Founder and Partner, ProviderTrust

Co-Owner, Nashville SC

Managing Partner, Bluesky Medical Staffing Software

Managing Partner, Semeion Group

Assistant Coach, Nebraska Women’s Soccer

Education

B.A.S., Leadership Studies, University of Richmond

Jocelyn Giangrande

Advisor

Jocelyn Giangrande

Advisor

Nationally known career and diversity inclusion expert, Jocelyn was named a Top Ten Michigan Women Business Owners for her words of wisdom. Giangrande’s highly-rated presentations are motivational, engaging and leaves audiences wanting more.

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The strength of her expertise is based over 20 years of corporate experience with a professional career spanning several industries such as higher education, hospitality, human services and healthcare. Giangrande is also a certified diversity expert with 20 years of diversity and inclusion experience specializing in cultural transformations, building inclusive environments, diversity education and awareness, as well as strategy implementation.

Realizing that many find themselves stuck in careers without a road map to move forward, Jocelyn founded SASHE, LLC: an acronym for Sisters Achieving Success Harmony and Empowerment. SASHE, LLC is a company focused on building confidence and advancing careers of women.

Giangrande is also a Cornell University Certified Diversity & Inclusion expert experienced in helping organizations create inclusive cultures. Her work gained national recognition earning four consecutive awards by Diversity Inc, the Institute for Diversity and Crain’s Detroit Business. Giangrande was named a Diversity Champion, by The Race Relations Task Force in Birmingham, MI, and a Diversity Business Leader by Corp! Magazine.

Jocelyn’s credentials include: certified Senior Professional in Human Resources (SPHR), graduate,Cornell University Diversity Leadership Program, B.A. in Psychology, Colby College,M.A., Human Resources Management, Marygrove College and graduate of Inforum’s Center for Women’s Executive Leadership program.

Education
A certified Senior Professional in Human Resources (SPHR), and a graduate of Cornell University Diversity Leadership Program (CCDP), Jocelyn earned a Bachelor of Arts degree in Psychology from Colby College, a Masters of Arts degree in Human Resources Management, from Marygrove College and is a graduate and former facilitator of Inforum’s Center for Women’s Executive Leadership program.

Christie Hinrichs

Advisor

Christie Hinrichs

Advisor

A high-energy leader with a love for growing great organizations and high-capacity leaders, Christie is highly respected among her peers. She’s spent the majority of her adult life in service to seniors, with a steadfast, sincere commitment to improving their quality of life.

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Christie began her career in compassion in 1993 as a Tabitha Hospice social worker before advancing to leadership roles within Tabitha Hospice and the organization’s in-home support program.

Since 2010, she has served as president and CEO of Tabitha. The nonprofit, mission-centered provider of health care services for older adults is headquartered in Lincoln and serves 28 Nebraska counties.

Christie has worked diligently to transform the company culture through her innovative vision. She introduced LIVE2CARE — a revolutionary culture change that challenges employees to Love their jobs, Invite optimism, Vision success and Embrace the mission.
She is a vocal advocate for senior care issues, regularly appearing in both regional and national speaking engagements.

Professional Experience

President/CEO, Tabitha Health

Branch Manager, Coram CVS Specialty Infusion Services

Chief Operating Officer, Nebraska Heart Institute and Heart Hospital

Education

M.A., Organizational Leadership, Gonzaga University

B.S., Social Work, University of Nebraska at Kearney

Ryan Heckman

Advisor

Ryan Heckman

Advisor

A two-time Olympic skier in Nordic combined, Ryan believes in helping others maximize what’s possible in life. Currently, he is the co-founder and a managing partner of Rallyday Partners, a Denver-based lower middle-market private equity firm focused on improving human potential and quality of life.

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Ryan has 20 years of private equity investing and operating experience, including serving as chair and CEO of a national surgical eyecare business. Prior to his corporate leadership role, he was co-founder of a top-decile performing lower middle-market private equity fund with approximately $730 million of capital under management, and a principal of a private equity firm.
He serves as chair of CiviCO, an organization that educates, inspires and connects the next generation of community leaders through elite cross-sector leadership programs, enriching experiences, executive coaching and mentorship.
Ryan is also a founding board member of Endeavor Colorado, a nonprofit that supports high-impact entrepreneurs around the world.

Professional Experience

Managing Partner, Rallyday Partners

CEO & Chairman, EVP Eyecare

Managing Partner, Excellere Partners

Principal, KRG Capital

Vice President, Booth Creek Management Corporation

Education

B.S., Business and Economics, University of Colorado Boulder

Reginald Mebane

Advisor

Reginald Mebane

Advisor

A truly transformative leader, Reggie has started, fundamentally rebuilt and grown multibillion-dollar organizations as both a private and public sector CEO and board member. He is a sought-after speaker on topics including diversity and inclusion, international business, leadership, mentoring and organizational development.

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In his current role for the U.S. Centers for Disease Control and Prevention, Reggie is a strategic leadership innovator, both in driving development and nearly twofold growth of the CDC’s largest operating unit.

Prior to joining the CDC, he spent more than two decades at FedEx. There, he bootstrapped his way from the loading docks to management to become senior manager of the flagship Memphis hub and later SVP and COO of FedEx Trade Networks and Brokerage.

Reggie also sits on the board of Mercy Health System, a $4-billion, multi-state hospital system. He applies his deep and wide experience to address CEO/board change, financial, leadership reorganization/succession planning, and business expansion.

Professional Experience

Director, Office of Equal Employment Opportunity (EEO); Chief Operating Officer, Coordinating Center for Infectious Diseases, CCID, U.S. Centers for Disease Control and Prevention (CDC)

Senior Vice President, Chief Operating Officer, FedEx Trade Networks & Brokerage

Managing Director, International Import/Customs Clearance & Freight Operations, FedEx Corp.

Education

M.S. and B.A., Psychology, University of Memphis

Janice Hall

Advisor

Janice Hall

Advisor

Janice’s passion for innovation is exemplified by her success in developing and delivering new and award-winning programs, policies and ways of working and engaging with her team and her clients. She’s valued as a leader who develops and mentors talent and builds dynamic, high-performing teams.

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As founder of Kinderhill Consulting, Janice partners with clients to develop innovative solutions that drive strategy and business results, develop leaders and deliver experiences that create employee engagement and stakeholder value.

Her 20 years at the Estée Lauder Companies as a senior global HR leader, coupled with her years as a sales leader, have given her a unique blend of experience and demonstrated success while leading in highly matrixed and rapidly changing organization and business environments.

In the community, Janice has recently served as vice chair for the board of directors of the American Heart and Stroke Association, where she received the Leadership with Heart Award.

Professional Experience

Founder, Kinderhill Consulting

Senior Vice President Global Sales Capability and Fast-To-Action; Vice President Global Employee Engagement and Capability Building; Vice President Global Management Strategies, Global Talent Management; Executive Director Global Management Strategies, Global Learning and Development, The Estée Lauder Companies Inc.

Education

Bachelor of Business Administration (BBA), University of Memphis

Owen Dorsey

Advisor

Owen Dorsey

Advisor

With a career dedicated to the service business, Owen has amassed a wealth of experience in how to exceed customer expectations by creating a philosophy and culture that’s backed up by tried-and-true work processes and standards.

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He joined Ritz-Carlton in its infancy and was instrumental in establishing and sustaining the brand’s legendary service culture and guiding the organization to earn the Malcolm Baldrige National Quality Award.

In his career with Saks Fifth Avenue, Owen helped reestablish the cachet and profitability of this iconic luxury brand, leading to the privately held company’s highly successful IPO. As a founding partner of the Capella Hotel Group, he enjoyed helping build the firm into a global leader in the service industry.

In every situation, Owen brings an invaluable perspective, from revenue generation, retention, human capital investment and management to resource and organization assessment, legal requirements and compliance.

He returned to his roots in operations by working on a management assumption project of two hotels for a private, high-profile hospitality group in both New Jersey and on the Georgia coast. Most recently, he worked with the endowment board of a non-profit, 501C independent senior living community on its properties on St. Simons Island, GA.

Professional Experience

Partner, Signature Associates, Inc. & Signature Hospitality Services, LLC

Partner, Capella Hotel Group

Executive Vice President, Saks Fifth Avenue

Vice President, The Ritz-Carlton Hotel Company, LLC

Education

B.B.A., Economics and English, University of Kentucky

Joseph Michelli

Advisor

Joseph Michelli

Advisor

Known around the world for his insights on the customer experience, Joseph says his mission is “to serve those who have a passion to serve well.” A sought-after speaker, author and organizational consultant, he is skilled not only in helping leaders define their own experiences, but also in helping them create a human-centric culture that can deliver them.

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Joseph is a Wall Street Journal, USA Today, Publishers Weekly, Nielsen Bookscan and New York Times #1 bestselling author. His company, The Michelli Experience, has consulted with organizations that include The Ritz-Carlton Hotel Company, Starbucks, Mercedes-Benz, Zappos, and the Pike Place Fish Market.

He holds the Certified Speaking Professional designation from the National Speakers Association and is a member of the Authors Guild. Joseph also has won the Asian Brand Excellence Award, is an editorial board member for the Beryl Institute’s Patient Experience Journal (PXJ) and is on the founders’ council of CustomerExperienceOne.

PROFESSIONAL EXPERIENCE

Chief Experience Officer, The Michelli Experience

Official Member, Forbes Coaches Council

EDUCATION

Ph.D., Clinical and Systems Psychology, University of Southern California

M.A., Psychology, University of Southern California

B.A., Psychology, Political Science and Philosophy, University of Denver

Bruce Himelstein

Advisor

Bruce Himelstein

Advisor

During his illustrious career, Bruce has been credited with leading some of the travel and hospitality industry’s most prestigious domestic and global brands. Formerly a hotel bellman and now a 30+-year veteran of the hospitality industry, he is a recognized authority on innovative brand marketing and creating a luxury lifestyle image.

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Bruce served as the dynamic leader behind many highly successful campaigns for The Ritz-Carlton Hotel Company. As chief marketing officer, his most notable accomplishment was the campaign to “blow the dust off the lion and crown,” which was recognized with multiple awards for its innovation.

He has been recognized as one of “The Top 25 Most Extraordinary Minds in Sales & Marketing” by The Hospitality Sales & Marketing Association International (HSMAI). An inductee into The American Marketing Association Hall of Fame, Bruce also sits on many prominent industry boards, including the Luxury Institute Advisory Board.

Professional Experience

Principal Consultant/Speaker, BJH Group

Chief Marketing Officer, Loews Hotels & Resorts

Executive Vice President & Chief Marketing Officer, Kerzner International

Senior Vice President, Sales & Marketing, The Ritz-Carlton Hotel Company, LLC

President, Oceania Cruises

Education

B.A., The State University of New York College of Geneseo

A.A., SUNY Cobleskill

Christophe Megel

Advisor

Christophe Megel

Advisor

A third-generation chef, Christophe is known as one of the foremost authorities of French cuisine. His 30-year culinary career has taken him from the kitchen to the classroom and the boardroom.

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Christophe assumed the role of CEO in 2005 with At-Sunrice GlobalChef Academy. Under his leadership, the academy moved to a brand-new, state-of-the-art campus in 2011.

In 2014, he launched A-munition, which focuses on strategic partnerships for food and beverage management teams. He also joined Q Industries and Trade, a leading supplier to the hospitality industry in Europe and the ASEAN region.

Most recently, he co-founded with Talent Plus CLIMB, a five-module training program that allows small-to-medium enterprises to reach the pinnacle of their next growth phase.

Christophe has been awarded the Chevalier (Knight) of the Ordre national du Mérite (National Order of Merit). He also received French Master Chef status by the French Association of Master Chefs, the second youngest person to achieve that honor.

Professional Experience

Co-Founder, CLIMB Academy, Talent Plus and A-munition Pte. Ltd.

Executive Director, Q Industries & Trade Pte. Ltd.

Director, Bar-Roque Grill (Singapore)

Founder and Director, A-munition

President, Bocuse D’Or Singapore

Chief Executive Officer, At-Sunrice GlobalChef Academy

Executive Chef, The Ritz-Carlton Millenia Singapore

Education

French Classical Cuisine, Lycée des Métiers Henri Nominé

Melkart Rouhana

Advisor

Melkart Rouhana

Advisor

A distinguished inspirational speaker and consultant, Melkart has created a transformational learning approach that engages the mind, body, heart and spirit of those he serves. His “one-size-fits-one” learning and thinking solutions enable talent-based teams and organizations to redefine the way they do business and the business they do.

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Melkart is a world-renowned expert in leadership, engagement and service excellence, named by his clients “The Rock Star of Customer Service” and “The Leadership and Engagement Magician.”

His experience includes more than a decade with The Ritz-Carlton Hotel Company, and Emaar Hospitality Group and Armani Hotels & Resorts.

In his current role at MRT Consultants, Melkart leads a best-in-class team focused on providing learning and development solutions that translate into measurable actions and results.

He is an affiliate member of the Institute of Coaching Professional Association at McLean Hospital and a leadership coach in the Executive MBA program at London Business School.

Professional Experience

Founder & Chief Engagement Officer, MRT Consultants

Corporate Head of Learning & Development, Emaar Hospitality Group, LLC & Armani Hotels & Resorts, LLC (Dubai, UAE)

Corporate Director of Global Learning, Corporate Office, The Ritz-Carlton Hotel Company, LLC

Education

M.S., International Hospitality Management, Manchester Metropolitan University (England)

Post Graduate Diploma, International Hospitality Management, University Centre César Ritz (Switzerland)

B.S., Hotel and Tourism Management, Notre Dame University (Lebanon)

Dr. Bryan K. Williams

Advisor

Dr. Bryan K. Williams

Advisor

Bryan’s keynote speeches and seminars have helped organizations create a memorable service experience for their customers. A high-energy, dynamic speaker, he educates and inspires professionals to be consistently exceptional.

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Over the past several years, Bryan has provided training and consulting expertise to hundreds of organizations in over 20 industries ranging from health care to luxury hotels. His work with clients has taken him throughout North America, Europe, Asia, Africa, Mexico, Australia, South America and the Caribbean.

Prior to his current venture, Bryan worked with the world-renowned Ritz-Carlton Hotel Company for 10 years — beginning as a busboy at The Ritz-Carlton, St. Thomas. He held over 17 roles with the organization, culminating with a post as the global corporate director of training and organizational effectiveness.

Bryan is a bestselling author of four books on service excellence: “Engaging Service,” “Work Like You Own It,” “How to Serve a VIP” and “Lift Me Higher.”

Professional Experience

Owner, B. Williams Enterprise, LLC

Corporate Director, Training & Organizational Effectiveness, The Ritz-Carlton Hotel Company, LLC

Education

Doctor of Management, Organizational Leadership, University of Phoenix

M.A., Education (Adult Learning), University of Phoenix

Peter Lichtenthal

Advisor

Peter Lichtenthal

Advisor

Peter is a dynamic leader who has nurtured creative and executive talent while igniting growth of iconic brands within the prestige cosmetics industry. His innovative leadership was key to nearly 30 years of success at The Estée Lauder Companies, culminating as Global Brand President of Bobbi Brown Cosmetics, Bumble and bumble., Smashbox Cosmetics and MAC Cosmetics.

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During his career, Peter steadfastly guided numerous brands through rapid change, fostering creation of new products and diversifying supply and distribution chains. He also developed and executed successful business plans across multiple prestige cosmetics platforms, leading high-performing teams that ensured continued growth and evolution within a highly competitive global market.

In addition to being a sought-after speaker, Peter serves as vice chair of the board of directors for The Point Foundation and chair of its Community College Program, and is a board member for Second Stage Theater in New York City.

Professional Experience

Global Brand President, The Estée Lauder Companies Inc.
Global President, Bobbi Brown Cosmetics
Global President, Bumble and bumble.
Global President, Smashbox Cosmetics
Global President, MAC Cosmetics

Senior Vice President, Global Marketing;
Vice President, General Manager, Estée Lauder Brand International;
Vice President, Estée Lauder Fragrance Marketing, U.S. Division;
Executive Director, Estée Lauder Skincare Marketing, U.S. Division,
The Estée Lauder Companies Inc.

Education

M.A., Advertising, Northwestern University

B.A., English, Brandeis University

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